ACCESS

We are committed to making our services as accessible as possible and ensuring we understand and can effectively meet the diverse needs of our customers with disabilities. By working with Nimbus Disability and their recognised and award-winning Access Card Scheme, we can: 

• Provide a more consistent and reliable way to assess and accommodate access requirements. 

• Offer a streamlined booking process, potentially including online booking for access provisions. 

• Ensure our staff can provide appropriate support based on validated access needs.

• Help protect access provisions from potential misuse.

We've chosen to pass the registration scheme to the same organisation that runs the 'Access Card'. Nimbus Disability is a social enterprise and an organisation run by and for disabled people, and is recognised as a lead authority on accessible ticketing in the UK.

You can choose from two options:

Free Westwood One Theatre Group Digital Access Pass

• You can submit a free application for a Digital Access Pass via Nimbus.

• As part of the application, you will need to provide relevant evidence and a narrative about your access requirements, allowing Nimbus to allocate the appropriate symbols that represent the barriers you face.

• Once your application is approved, your Digital Access Pass will be valid for three years. You will receive a digital ID number. 

• You can use your Digital Access Pass ID Number to make bookings with Westwood One Theatre Group, streamlining the process and allowing you to book accessible tickets online.

Access Card

It costs just £15 for three years. You can choose to upgrade your free registration to a full Access Card through the application process. 

• You will receive a physical card in the post, which can be used as proof of access requirements and is recognised by thousands of venues and events across the UK and internationally.

• The Access Card features symbols that discreetly highlight the barriers you face and the reasonable adjustments you may need, such as level access, an essential companion, or assistance with visual or auditory information. 

• Presenting your Access Card or its unique identification number can often reduce the need for repeated explanations and the submission of extensive personal documentation. 

• The Access Card can also work online with ticketing systems to unlock necessary access facilities.

When you register, Nimbus Disability will handle all your information securely and safely without us ever needing to see details about why you require accessible seating or ticketing provisions.

Once you've registered, Nimbus will then provide you with a unique ID number on your Digital Access Pass or Access Card. You can then link this to your existing Westwood One Theatre Group account, enabling you to purchase accessible tickets. 

If, because of your impairment, you are unable to use online forms or access online sales, you will still need to register. Nimbus will be able to assist with telephone application on 0330 808 5108. They can book you in for a time that suits to go through the form with you.

For more information, please see the Access Card Knowledge Base for common questions.

When purchasing accessible tickets, you will first need either an Access Card or a Westwood One Theatre Group Digital Access Pass. This communicates to our team what your access requirements are at the time of booking, without the need to provide anything further.

If you don’t yet have one of these, you can apply for this online using the link below.

https://app.accesscard.online/apply/westwood-one-theatre-group/form/

If you require an Essential companion ticket, this can be purchased online following the instructions below. 

If you require a wheelchair space or would like to discuss seating options that would be suitable to your requirements, please call our box office directly and we can book these with you over the phone.

1. Link your Access Card or Westwood One Theatre Group Digital Access Pass to your Account.

2. Log in to your account. If you didn’t have an account when linking, one will be created for you using the email address entered. You can log on via the “Forgot my Password” link.

3. Visit the show you are looking to book for and add the tickets to your account, including one for your essential companion. You will need to add this as a full-priced ticket initially. However, if your linked Access Card or Digital Access Pass includes a +1 symbol, the concessionary rate will be applied when you proceed to your basket. Any discounts will be displayed there.

4. You will now be able to complete your order online.

5. Your order will be confirmed via email.

Don’t forget to bring your Access Card or Pass details on the day of your visit.

If you have any trouble booking online, or would rather book over the phone, you can do so by calling our box office on 01843 594 510